Responsible Gaming at 1kbd — Because Safe Play Comes First

1kbd was built for the Bangladesh market with a clear understanding that online betting and casino games carry real financial risk. We take that responsibility seriously. While the vast majority of our players enjoy 1kbd purely as a form of entertainment — following the BPL cricket season, spinning slots after work, or playing a few hands of live casino — we know that for a small number of people, gambling can develop into a harmful pattern.

Our responsible gaming programme is designed to give every player meaningful control over their activity on the platform. That means practical tools (deposit limits, time-outs, self-exclusion), clear information about risk, and a trained support team available around the clock. We do not view responsible gaming as a compliance checkbox — we view it as an essential part of being a trustworthy platform for the people of Bangladesh.

All responsible gaming features described on this page are available free of charge to every registered 1kbd player. You do not need to explain yourself or justify your request — if you want to set a limit or take a break, we will action it promptly and without question.

1kbd enforces a strict minimum age requirement of 18 years for all players on the platform. This is a hard limit — there are no exceptions. During the registration process, every new player is required to confirm that they are 18 years of age or older. This self-declaration is the first layer of our age-verification process.

However, we go further than a simple checkbox. All players who reach certain deposit thresholds or request a withdrawal are required to complete a full Know Your Customer (KYC) verification process. This involves submitting a government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or birth certificate — along with proof of address. Our verification team reviews all submitted documents to confirm both age and identity before the player's account is fully activated for withdrawals.

Protecting Young People

We are aware that in some households, mobile devices and bKash accounts may be shared between adults and younger family members. If you are the account holder on a shared device, please take the following precautions:

• Keep your 1kbd account password strictly private and do not share it with anyone, including family members under the age of 18.
• Enable a screen lock or PIN on your mobile device to prevent unauthorised access.
• Log out of your 1kbd account after each session, especially on shared devices.
• If you believe a minor has accessed your account, contact our support team immediately at [email protected] so we can investigate and secure your account.

Any account found to belong to or to have been accessed by a player under the age of 18 will be immediately suspended, all funds will be returned to the original payment method used, and the matter will be escalated in accordance with our internal compliance procedures.

One of the most effective tools for maintaining control over your gambling spend is a deposit limit. 1kbd allows every player to set a personal deposit limit that caps the total amount they can deposit into their account within a defined time window. Deposit limits are available on the following time frames:

• Daily deposit limit: The maximum amount you can deposit in any single calendar day (Bangladesh Standard Time).
• Weekly deposit limit: The maximum total deposits allowed across any rolling seven-day period.
• Monthly deposit limit: The maximum total deposits allowed across any rolling 30-day period.

Limits can be set in Bangladeshi Taka (৳) and apply across all payment methods — bKash, Nagad, Rocket, Upay, Visa, and Mastercard. For example, if you set a weekly deposit limit of ৳5,000, you will not be able to deposit more than ৳5,000 across that week regardless of which payment method you use.

How to Set a Deposit Limit

Deposit limits can be configured directly from your account settings panel after logging in. Navigate to Account → Responsible Gaming → Deposit Limits and enter your desired limit for the daily, weekly, or monthly period. Changes that reduce your existing limit take effect immediately. Changes that increase an existing limit are subject to a 24-hour cooling-off period before they become active — this delay is intentional and designed to prevent impulsive decisions made in the heat of a losing streak.

Loss Limits & Wager Limits

In addition to deposit limits, 1kbd also offers loss limits and wager limits:

• Loss limit: Caps the total amount you can lose in a given period. Once your losses reach your chosen threshold, further betting is paused until the limit period resets.
• Single wager limit: Caps the maximum stake you can place on a single bet or spin, helping to prevent large impulsive bets.

All limit types are available in your Responsible Gaming settings. If you have difficulty finding or setting these controls, our support team at [email protected] can walk you through the process via live chat or email.

Sometimes you do not need to close your account permanently — you simply need a break. 1kbd's time-out feature allows you to temporarily suspend your account for a short period of your choosing. During a time-out, you will not be able to log in, place bets, or deposit funds. Your account balance is preserved and will be accessible again once the time-out period expires.

Available time-out durations on 1kbd:

• 24 hours
• 48 hours
• 7 days
• 30 days
• Custom duration (up to 6 weeks)

Time-outs can be activated instantly from your Responsible Gaming settings. Once activated, the time-out cannot be reversed early — this is intentional. The system is designed to hold firm even if you change your mind shortly after activation, giving you the genuine breathing space you requested. If your time-out expires and you choose to return, we recommend taking a moment to reflect on why you took the break and whether any of our other tools (such as a reduced deposit limit) should be put in place before you resume play.

Reality Check Notifications

1kbd also offers reality check notifications — periodic on-screen reminders that appear during active play to inform you how long your current session has lasted and how much you have wagered and won or lost during that session. You can configure reality check intervals from as short as 15 minutes up to 2 hours. These prompts are not intrusive pop-ups — they are brief overlay messages designed to help you stay aware of your time and spending without interrupting the flow of your experience. Reality checks can be enabled from your account settings under Responsible Gaming → Session Reminders.

Self-exclusion is available to any 1kbd player who feels that their gambling has become problematic or who simply wishes to remove access to the platform for an extended period. During a self-exclusion, your account is fully deactivated — you cannot log in, deposit, place bets, or receive marketing communications from 1kbd.

Self-exclusion periods available at 1kbd:

• 6 months — a substantial break recommended as a starting point for most players seeking help.
• 1 year — appropriate for players who feel they need a longer period away from gambling.
• 3 years — for players dealing with a serious gambling-related issue who want long-term distance from the platform.
• Permanent / Indefinite — a permanent exclusion with no automatic end date. To lift a permanent exclusion, a written request and a minimum 7-day reflection period are required, along with a re-verification process.

How to Activate Self-Exclusion

We strongly encourage any player activating self-exclusion to also seek professional support. Removing access to one platform is an important step, but professional counselling and peer support groups can provide lasting tools for managing a gambling problem. See Section 7 for recommended support resources available to players in Bangladesh.

Problem gambling rarely announces itself loudly. It typically develops gradually, with small shifts in behaviour that can be easy to rationalise or overlook. Below are some of the most common warning signs. If you recognise several of these patterns in your own behaviour — or in the behaviour of someone you know — it is time to take action.

• Spending more money on gambling than you originally planned or can comfortably afford.
• Chasing losses — continuing to bet in an attempt to recover money you have already lost.
• Feeling anxious, irritable, or restless when you are unable to gamble.
• Lying to family members, friends, or colleagues about how much time or money you spend gambling.
• Borrowing money, selling possessions, or neglecting bills in order to fund gambling.
• Gambling to escape from stress, anxiety, depression, loneliness, or boredom rather than for entertainment.
• Spending increasing amounts of time thinking about gambling — past wins, upcoming bets, strategies.
• Failed attempts to cut down or stop gambling, even when you have decided to do so.
• Gambling is negatively affecting your work performance, studies, or personal relationships.
• Neglecting personal responsibilities — family, health, employment — because of gambling.

A Quick Self-Assessment

Ask yourself honestly: "Do I gamble to relax or to have fun — or do I gamble because I feel I have to?" If the honest answer leans toward the latter, that is a signal worth taking seriously. Our support team can speak with you confidentially and help you decide which responsible gaming tools are most appropriate for your situation.

If you or someone you know is struggling with a gambling problem, professional help is available. The following organisations and resources provide free, confidential support to individuals and families affected by problem gambling. 1kbd encourages any player in difficulty to reach out to these services — they are independent of 1kbd and provide impartial, specialist guidance.

All phone numbers and web addresses above are provided as plain-text reference information. 1kbd does not maintain or operate any of the above services and cannot be held responsible for the content or availability of external organisations. However, we believe it is our duty to make sure every player knows where to turn if they need help beyond what 1kbd's own tools can provide.

If you are in immediate financial crisis as a result of gambling, please contact a trusted family member, friend, or a licensed financial counsellor. Dhaka-based organisations such as BRAC's financial literacy programmes and various NGOs operating across Bangladesh offer free financial guidance that may help stabilise your situation while you seek support for the underlying gambling behaviour.

If you have a question about any of the responsible gaming tools described on this page, or if you wish to activate a deposit limit, time-out, or self-exclusion but are having difficulty doing so through your account settings, please contact our support team directly. All responsible gaming requests are treated as high-priority and will be actioned within 24 hours of receipt — in most cases, significantly faster.

When contacting us about a responsible gaming matter, please include your registered email address or username in your message so that we can locate your account quickly and action your request without unnecessary delay. All communications relating to responsible gaming are treated with complete confidentiality — they are handled by a dedicated sub-team and are not shared with marketing, commercial, or analytics functions within 1kbd.

We also conduct proactive outreach. If our internal monitoring systems detect patterns of play that are consistent with at-risk behaviour — such as frequent large deposits, extended uninterrupted sessions, or a pattern of chasing losses — our responsible gaming team may reach out to you proactively. This outreach is not judgmental; it is a routine part of how we look after our players. You are always free to respond or not respond as you see fit.

Remember: using 1kbd's responsible gaming tools is a sign of strength, not weakness. Taking control of your gambling activity is one of the most responsible decisions a player can make — and we are here to support you every step of the way. 18+ only. Please gamble responsibly.