Your Privacy Matters at 1kbd — Here Is How We Protect It

1kbd collects personal information in two primary ways: information you provide directly to us, and information we collect automatically as you use the platform. Both categories are described in detail below.

Information You Provide Directly

Information Collected Automatically

When you access and use the 1kbd platform, our systems automatically record certain technical and behavioural data. This data is used to maintain platform security, prevent fraud, optimise performance, and — where you have consented — to personalise your experience. Automatically collected data includes:

• Device and browser data: IP address, device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution, and device identifiers.
• Usage data: Pages visited, games played, bets placed, time spent on each section of the platform, click patterns, and navigation paths through the site.
• Session data: Login timestamps, session duration, logout events, and any failed login attempts associated with your account.
• Geolocation data: Approximate location derived from your IP address, used to assess eligibility and detect access from restricted jurisdictions. We do not collect precise GPS-level location data.
• Cookie and tracking data: Information stored via cookies and similar technologies as described in the Cookies section of this Policy.

1kbd does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information. If any aspect of our responsible gaming programme requires you to share health-related information voluntarily (for example, if you self-report a gambling problem), that information is treated with the highest level of confidentiality and used solely for the purpose of providing appropriate support.

1kbd processes your personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The table below sets out the primary purposes for which we use your data and the legal basis for each use.

Marketing Communications

1kbd may send you promotional emails, SMS messages, or in-platform notifications about bonuses, seasonal offers (such as Eid promotions, BPL betting specials, or T20 World Cup offers), new game launches, and platform updates. We will only send marketing communications to you if you have opted in during registration or subsequently via your account settings. You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account dashboard or by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to the withdrawal.

Automated Decision-Making

1kbd uses automated systems to assist with fraud detection, responsible gaming monitoring, and bonus eligibility assessment. These systems analyse patterns in your account activity and may trigger automated actions such as temporary account flags for review, responsible gaming prompts, or bonus restriction alerts. Where an automated decision significantly affects your account — for example, triggering a withdrawal hold — you have the right to request human review of that decision by contacting our support team.

In the course of operating the 1kbd platform, we work with a number of carefully selected third-party service providers. Each provider is bound by strict data processing agreements that limit their use of your data to the specific service they provide to 1kbd. The categories of third parties with whom we share data are as follows:

Payment Processors

To process your deposits and withdrawals, 1kbd shares the necessary financial and identity data with payment processing partners including bKash, Nagad, Rocket, Upay, and the card networks supporting Visa and Mastercard transactions. These providers operate under their own privacy policies and are responsible for their own data handling within the scope of payment processing. 1kbd shares only the minimum data required to complete each transaction.

Game Content Providers

Live casino games and RNG slot titles on 1kbd are delivered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To deliver these games, a session token and limited account data (such as a pseudonymous player ID and current balance) are transmitted to the game provider's servers. These providers do not receive your full identity or contact data. Game providers are contractually prohibited from using any session data for purposes other than delivering and supporting the game session.

Identity Verification Services

As part of our KYC process, 1kbd may use third-party identity verification service providers to assist in authenticating the identity documents you submit. These providers process your identity data under strict confidentiality obligations and in compliance with applicable data protection standards.

Legal and Regulatory Disclosures

1kbd may disclose your personal data to law enforcement authorities, regulatory bodies, or other government agencies where we are legally required to do so — for example, in connection with an AML investigation, a court order, or a request from a financial intelligence unit. In all such cases, 1kbd will disclose only the data specifically required by the relevant legal demand and will, where permitted by law, notify you of the disclosure.

Business Transfers

In the event that 1kbd undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you via email and/or a prominent notice on the platform prior to any such transfer, and you will retain the right to request deletion of your data in accordance with the rights described in this Policy.

In all cases of third-party data sharing, 1kbd ensures that appropriate contractual safeguards — such as data processing agreements incorporating standard contractual clauses — are in place to protect your data.

1kbd uses cookies and similar tracking technologies (such as local storage objects and session tokens) to operate and improve the platform. This section explains what cookies we use, why we use them, and how you can control them.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They allow the website to remember information about your visit — such as your preferred language, login status, and session state — so that you do not have to re-enter that information each time you return. Cookies cannot execute code, install software, or access other files on your device.

Types of Cookies Used by 1kbd

Third-Party Cookies

Some cookies on the 1kbd platform are set by our third-party service providers — specifically, game content providers such as Pragmatic Play, Evolution Gaming, and Spribe may set session cookies within their embedded game frames. These cookies are necessary to deliver the game experience and are governed by the respective provider's own cookie policy. 1kbd does not deploy third-party advertising or retargeting cookies.

Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, delete, and block cookies on a per-site basis. Please note that disabling strictly necessary cookies will impair your ability to log in and use the 1kbd platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation. On mobile devices, you can also manage cookies through your device's privacy settings.

1kbd takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect it against unauthorised access, accidental loss, alteration, disclosure, or destruction.

Technical Security Measures

• Encryption in transit: All data transferred between your device and 1kbd's servers is encrypted using 256-bit SSL/TLS. You can verify this by checking for the padlock icon in your browser's address bar when visiting 1kbd.bet.
• Encryption at rest: Sensitive data stored in our databases — including identity documents, financial records, and password hashes — is encrypted at rest using AES-256 encryption.
• Password hashing: Your account password is never stored in plaintext. It is processed through a one-way cryptographic hash function (bcrypt) so that even 1kbd staff cannot read your password.
• Access controls: Access to production systems and databases containing personal data is restricted to a limited number of authorised engineers and operations staff, protected by multi-factor authentication and role-based access controls.
• Intrusion detection: 1kbd's infrastructure is monitored around the clock by automated intrusion detection systems. Any anomalous access pattern triggers an immediate security alert for review.

Organisational Security Measures

• All staff and contractors who handle personal data are required to complete data privacy training and are bound by confidentiality obligations.
• Access to personal data is subject to the principle of least privilege — staff are granted access only to the data required for their specific role.
• 1kbd conducts periodic internal reviews of data access logs and security configurations.

Data Storage Location

1kbd's platform data is stored on servers operated by reputable cloud infrastructure providers. While 1kbd is a platform focused on the Bangladesh market, data may be stored and processed in data centres located in secure international jurisdictions. In all cases, appropriate contractual safeguards are in place to ensure that your data is protected to a standard consistent with this Privacy Policy.

Data Breach Response

In the event of a personal data breach that poses a risk to your rights and freedoms, 1kbd will notify affected players without undue delay — and in any event within 72 hours of becoming aware of the breach — via the email address registered to your account. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures taken or proposed to address the breach.

As a user of the 1kbd platform, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will respond to all verified requests within 30 days.

Right of Access

You have the right to request a copy of the personal data that 1kbd holds about you. Upon receiving a verified access request, we will provide you with a summary of the data we hold, the purposes for which it is processed, the categories of recipients with whom it has been shared, and the planned retention period.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update many of your account details directly through your 1kbd account settings. For fields that cannot be self-updated (such as your legal name or date of birth, which require re-verification), please contact [email protected].

Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where you object to processing and there are no overriding legitimate grounds. Please note that 1kbd is subject to legal data retention obligations — particularly in relation to financial records and KYC documentation — which may mean that we cannot immediately delete all data upon request. In such cases, we will explain what data must be retained and for how long.

Right to Restriction of Processing

You have the right to request that 1kbd restricts the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed, or where you have objected to processing and we are considering whether our legitimate interests override your rights.

Right to Data Portability

Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) so that it can be transferred to another service.

Right to Object

You have the right to object to the processing of your personal data where that processing is based on legitimate interests — including profiling for fraud detection or responsible gaming monitoring. You also have an unconditional right to object to the use of your data for direct marketing purposes at any time.

Rights Related to Automated Decision-Making

Where 1kbd makes decisions about your account using solely automated processing — and those decisions produce significant effects — you have the right to request human review of the decision, to express your point of view, and to contest the outcome. To request a human review of any automated account decision, please contact [email protected].

1kbd retains personal data only for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable law. The retention periods below apply from the date the relevant data was last updated or the relevant account event occurred.

When the applicable retention period expires, 1kbd will securely delete or anonymise the relevant personal data so that it can no longer be associated with any individual. Where data is anonymised rather than deleted, the anonymised data may be retained indefinitely for statistical and research purposes, as it no longer constitutes personal data.

If you request account closure or erasure of your data before the end of an applicable retention period, 1kbd will restrict further processing of your data to only that which is required to meet the outstanding legal retention obligation, and will delete it as soon as the retention period expires.

Updates to This Privacy Policy

1kbd reserves the right to update or modify this Privacy Policy at any time. The "Effective" date at the top of this document reflects the date the current version entered into force. When we make material changes to this Policy — for example, changes to the categories of data we collect, the third parties we share it with, or your rights — we will notify active players via the email address registered to their 1kbd account and post a notice on the platform. We encourage you to review this Policy periodically to stay informed about how we protect your data.

Your continued use of the 1kbd platform following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must discontinue use of the platform and may request account closure and data deletion as described in Section 6 above.

How to Contact Us About Privacy

For any questions, concerns, or requests relating to this Privacy Policy or the personal data we hold about you, please contact the 1kbd data team using the following details. All privacy-related correspondence should include your registered email address and a clear description of your request so that we can locate your account and respond efficiently.

We are committed to resolving all privacy inquiries fairly, transparently, and within the timescales set out above. If you are not satisfied with our response, you retain the right to escalate your complaint to the relevant data protection authority in your jurisdiction.